Contact
We’re here to help.
Service hours: Monday–Friday, 7:00–22:00 (CET/CEST)
WhatsApp (fastest): +389 70685066
Email: kitzoneinfo@gmail.com
Typical reply time: within 1 working day (usually much faster during hours).
Order & tracking
- For tracking links, check your Shipping Confirmation email or log in to My Account → Orders.
Can’t find it? Message us on WhatsApp with your order number and postcode.
Size & fit advice
- Most shirts fit true to size. See our Size Guide on each product page or ask us your chest (cm/in) and preferred fit (snug/loose).
Returns & exchanges
- 30-day returns for unworn items with tags.
- Start via Returns & Exchanges in the footer, or message us for help.
- Personalised shirts are non-returnable unless faulty.
Urgent changes (within 2 hours)
- Need to correct address/size? Message URGENT on WhatsApp + your order number. We’ll prioritise it if the parcel hasn’t left yet.
Prefer email?
Tell us:
- Order number (if any).
Full name.
Your question in one line.
We’ll get back to you within 1 working day.
Postal & legal
Kitzone — Customer Support
Email: kitzoneinfo@gmail.com
(Include your order number on any correspondence.)