Service Terms

Service Terms, Privacy & Third-Party Websites


Who we are: Kitzone (“we”, “us”, “our”) - controller of personal data collected via kitzone.co

Contact: kitzoneinfo@gmail.com
By using our website, you agree to these Service Terms and our Privacy practices below. If you do not agree, please do not use the site.

1) Service Terms (use of our website)

  • Permitted use: You may browse, purchase, and access information for personal, non-commercial use.

  • Account & security: Keep logins confidential; tell us immediately about unauthorised use. We may suspend access for misuse, fraud prevention, or legal reasons.

  • Content & IP: All content (text, images, logos, code) is owned by Kitzone or partners and protected by international IP laws. Club/league names/crests are the property of their respective owners and used descriptively. No commercial reuse without written consent.

  • Product imagery & colours: We try to display colours and detailing accurately. Minor variations may occur due to device screens, lighting, or supplier batches and are not defects.

  • Links: We may link to third-party websites. We’re not responsible for their content, terms, or privacy practices (see §8).

  • Changes: We may update these terms at any time; the “Effective date” will change accordingly.

2) What personal data we collect

We collect only what we need to serve you well:

  • Identity & contact: name, email, phone, billing/shipping address.

  • Order data: items purchased, price, delivery method, returns.

  • Payment data: processed by Stripe/PayPal; we don’t store full card details.

  • Device & usage: IP address, device/browser type, pages viewed, time on page, referring URLs, general location (city/country).

  • Marketing preferences: email/SMS opt-in status, ad engagement (Meta/Google/TikTok).

  • User submissions: reviews, photos, messages to support.

  • Cookies/IDs: cookies and similar tech for essential site functions, analytics, and advertising (see §6).

3) Why we use your data (lawful bases)

  • To fulfil your order (contract): process payment, pick/pack/ship, provide tracking, handle returns/exchanges.

  • Customer support (contract/legitimate interests): answer queries, fix issues.

  • Fraud & security (legitimate interests/legal obligation): prevent abuse, secure checkout.

  • Analytics & performance (legitimate interests/consent, where required): understand traffic, improve UX.

  • Marketing (consent/legitimate interests): send opted-in emails; show relevant ads and measure performance. You can opt out any time.

  • Legal & compliance (legal obligation): tax, accounting, consumer rights.

4) Who we share data with (processors/partners)

We share limited data with trusted providers strictly to run our business:

  • Shopify (store platform/hosting, checkout).

  • Payment processors: Stripe, PayPal (and Apple/Google Pay via Stripe where available).

  • Logistics: carriers/fulfilment partners for delivery and returns.

  • Analytics & ads: Google Analytics, Google Ads, Meta (Facebook/Instagram), TikTok, consented email tools (if/when used).

  • Support tools: email/helpdesk providers.

We do not sell personal data. We use contracts and safeguards, including Standard Contractual Clauses where data moves internationally.

5) How long we keep data

  • Orders & invoices: typically 6–10 years (tax/accounting laws).

  • Support messages: up to 24 months after last interaction.

  • Marketing data: until you unsubscribe or your consent is withdrawn (we refresh consent periodically).

  • Cookies/IDs: see §6 for lifetimes.

6) Cookies, analytics & advertising

We use cookies and similar technologies for:

  • Essential: cart, checkout, security, session (can’t be switched off).

  • Analytics: site usage (e.g., Google Analytics).

  • Advertising: to show and measure relevant ads (Meta, Google, TikTok).

Your choices:

  • Use our cookie banner to manage non-essential cookies.

  • Browser controls: block/clear cookies in settings.

  • Ad choices:

    • Google Ads settings: adssettings.google.com

    • Meta Ad Preferences: facebook.com/adpreferences

    • TikTok Ads settings: in-app privacy settings

    • Network Advertising Initiative opt-out: optout.networkadvertising.org

Note: We no longer reference the legacy “DoubleClick DART cookie.” The above controls cover modern ad personalisation.

7) Your rights (EU/UK & US)

EU/UK (GDPR): You can request access, rectification, erasure, restriction, portability, and objection to processing (including profiling for direct marketing). You can withdraw consent at any time.
US: You can request access/deletion (subject to exemptions) and opt out of targeted advertising. We do not sell personal data.
How: Email kitzoneinfo@gmail.com. We’ll verify your identity and respond within the applicable timeframe.

Children: Our site is not intended for children under 16. We don’t knowingly collect their data.

8) Third-party websites & apps (international)

Our site may link to external websites or embed tools (e.g., carrier tracking, social media, payment gateways). Their privacy policies and terms apply to your use of those services. We are not responsible for their content or practices. Review their policies before submitting data.

9) International transfers

We may transfer data internationally (e.g., to the US) to processors that provide adequate safeguards, such as Standard Contractual Clauses. We assess partner compliance regularly.

10) Security

We use TLS/HTTPS site-wide, access controls, and PCI-compliant processors. No method is 100% secure, but we take reasonable, industry-standard steps to protect your information.

11) Updates to this notice

We may update this page to reflect operational, legal, or regulatory changes. The Effective date will indicate the latest version. Significant changes may be notified on-site or by email.

12) Contact & complaints

Data controller: Kitzone
Email: kitzoneinfo@gmail.com
EU/UK residents may also lodge a complaint with a local data protection authority. We’d appreciate the chance to resolve your concerns first, please email us.